Effective Use of Policing Systems: A Two-Stage Study of the Shakedown Period of System Implementation

With the rising demand for national security and expanding role of police forces, agencies have invested heavily in information technologies to support their expanded mandates. However, link between investment technology performance remains unclear. In this article, we examine effective use a system context implementation. We develop test an model based on representation theory adapt it specific occupation culture law enforcement agencies. The discerns into three dimensions different interactions among user, task, system, with each dimension exerting impact performance. To contextualize enrich its relevance, two salient traits police-autonomy loyalty peers-are operationalized incorporated as use. is tested using data collected before after rollout command control major city Asia. empirical findings are consistent theoretical predictions. This article contributes ongoing discussion general provides insights systems, which societal impacts but received little attention from researchers.